Frequently Asked Questions

We are a third-party provider of utility payment assistance and customer support services. We help customers manage payments, understand accounts, and access helpful resources.

No. We are an independent third-party provider and are not affiliated with, endorsed by, sponsored by, or operated by Entergy.

Simply call our support team at 888-397-0377. A specialist will guide you through the assistance available for your situation.

You can reach us by phone at 888-397-0377, or use the contact form on our Contact Us page to request a call back.

Our support resources are designed to be available when you need them. Call our team to speak with a specialist and get current availability.

We offer guidance on payment options, billing support, and customer assistance to help you better understand and manage your utility payments.

Yes. Our specialists can help explain your bill and answer common billing questions in clear, easy-to-understand language.

Absolutely. We provide account guidance, help with common service requests, and answers to billing questions.

We provide helpful guidance for service changes and can walk you through what to expect. Call us for personalized assistance.

Visit our Outage Resources page for preparedness tips and safety information, or call our team for guidance on responding to an outage.

Our Energy Savings Center offers practical tips, seasonal guides, and efficiency advice. You can also call us to learn more.

Call our support line to discuss your needs and any details relevant to the assistance you are seeking.

Yes. Our Business Services include commercial utility support, account assistance, billing guidance, and customer resources.

Yes. Our Residential Services cover bill assistance, account support, customer guidance, and energy resources for households.

We are committed to providing a secure service experience and handling your information responsibly. See our Privacy Policy for details.

For life-threatening emergencies, always call 911 first. For outage preparedness and utility guidance, our team and resources are here to help.

Having your utility account details and a general description of your question or concern helps us assist you more efficiently.

Yes. We aim to provide continued support, so you can reach out whenever you have new questions or needs.

Visit our News & Resources page for energy education, customer stories, utility news, and community programs.

Please review our Refund Policy page for refund request procedures, resolution guidelines, and how to reach our support team.

Fill out the contact form on our Contact Us page with your name, phone number, subject, and message, and our team will follow up.

Our assistance services are available to many customers. Call 888-397-0377 and a specialist will let you know how we can help.